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Communications Management

Project Communications Management

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This chapter covers key concepts related to Project Communications Management.

  1. The knowledge area of Project Communications Management consists of the following processes -

    Communications Management Processes

    Process Process Group Key Deliverables
    Plan Communications Management Planning Communication Management Plan
    Manage Communications Executing Organization process
    assets updates
    Control Communication Monitoring and Controlling Performance Reports
     
  2. Plan Communications Management defines how and when the various stakeholders receive information, and communicate with each other.
  3. Memos, emails are examples of non-formal communication.
  4. The total number of communication channels between n stakeholders is n(n-1)/2. So if there are ten stakeholders in a project, there are 45 channels of communication.
  5. Plan Communications process involves determining what kind of information should be shared with which project stakeholder. This is documented in the Communication management plan. Also documented is how and when the communication needs to be shared with stakeholders. The Inputs, Tools and Techniques, and Output of Plan Communications process is given below.

    Plan Communications Process

    Inputs Tools & Techniques Outputs
    Stakeholder register Communication requirements analysis Communications management plan
    Stakeholder management strategy Communication technology Project document updates
    Enterprise environmental factors Communication models
    Organizational process assets Communication methods
     
  6. Throughout the project duration, information is shared with stakeholders as planned. This sharing of information is part of the Manage Communications process. The Inputs, Tools and Techniques, and Output of Manage Communications process is given below.

    Manage Communications

    Inputs Tools & Techniques Outputs
    Project management plan Communication methods Organizational process assets updates
    Performance reports Information distribution tools
    Organizational process assets
     
  7. The Control Communications process involves sharing the project status reports and measurements with appropriate stakeholders.

    Control Communications Process

    Inputs Tools & Techniques Outputs
    Project Management Plan Variance analysis Performance reports
    Work performance information Forecasting methods Organizational process assets updates
    Work performance measurements Communication methods Change requests
    Budget forecasts Reporting systems
    Organizational process assets
     

Questions on Communication Knowledge area are available in Communication Questions.

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